IPTV Refund and Cancellation Policy

We prioritize transparency and customer satisfaction. This refund policy clearly outlines your rights as a subscriber to 4K Live IPTV Ireland, designed to comply with EU consumer protection laws, Irish Consumer Rights Act 2022, and Google Merchant Center requirements.

As an Irish IPTV subscriber, you are protected under Irish and European Union consumer law. We aim to resolve every issue fairly and quickly.

We offer a 24-hour free IPTV trial to ensure 4K compatibility on your device before purchase. If our technical team cannot resolve a service disruption within 7 days of your purchase, a full refund will be processed.

You have 7 days from the start of your paid IPTV subscription to request a refund if you are not satisfied with the service quality.

• The 24-hour free trial period does not count toward the 7-day refund window
• Partial refunds are available for multi-month plans (3, 6, or 12 month subscriptions) within the window
• Refund eligibility is based on the subscription activation date, not the payment date
• Cancellations requested after the 7-day window may still be reviewed on a case-by-case basis

Since 4K Live IPTV is a digital streaming service, all refund requests are handled via email or WhatsApp:

Please include the following in your refund request:

• Your subscription ID or order number (from your welcome email)
• The reason for your refund request (so we can improve)
• The email address used during purchase
• Your original payment method (PayPal, Card, etc.)

Our Irish support team responds to refund requests within 24 hours. For fastest service, contact us via WhatsApp.

IPTV refunds are issued to the original payment method within 2 business days of approval. The full processing timeline:

Note: After we process the refund, your bank or payment provider (PayPal, Visa, Mastercard, Apple Pay, Google Pay) may take an additional 3–5 business days to reflect the credit on your statement. This timeline is outside our control.

To ensure fair use of our refund policy, the following situations are excluded:

• Refunds are not available due to connectivity issues caused by your local Irish ISP (Eir, Virgin Media, Vodafone, Sky Broadband) unless we can verify a server-side problem on our end.
• Already consumed promotional multi-device add-ons are non-refundable once activated.
• Abuse of the free trial system (creating multiple trial accounts) may result in account restrictions and refund denial.
• If you have used the service for more than 50% of the subscription period, only partial refunds may apply.
• Refunds are not provided for issues caused by user-side hardware failures, outdated firmware, or incompatible IPTV apps.

Our IPTV subscriptions do not auto-renew. You have complete control over your subscription.

• No automatic recurring charges — you choose when to renew
• We send a courtesy renewal reminder 3 days before your plan expires
• Cancellation is automatic when your current plan reaches its end date
• To "cancel," simply do nothing — your access will end on the expiration date
• If you wish to continue, contact us via WhatsApp to renew